Frequently Asked Questions

gr8 is an AI-powered platform that enhances vacation rental management by providing intelligent guest assistance, comprehensive property guides, and curated local experiences.

The platform allows hosts to create detailed property profiles with instructions, connect with local experiences, and provide guests with 24/7 AI assistance for common questions about the property and local area.

To create your first property:

• Sign up for a gr8 account
• Go to your Dashboard and click "Add Property"
• Fill in basic information (title, description, location)
• Add amenities and property details
• Upload high-quality photos
• Create guest instructions for check-in, WiFi, rules, etc.
• Save and activate your property

You can add guest instructions through your property management page:

• Go to your property edit page
• Scroll to the "Guest Instructions" section
• Click "Add Instruction"
• Choose a type (Check-in, WiFi, House Rules, etc.)
• Add text content, images, or YouTube videos
• Instructions can be reordered by dragging them in the sidebar

gr8 uses a two-tier system for guest information:

• Public access: Basic property information and general instructions
• Password-protected: Sensitive information like WiFi passwords, detailed instructions, and local activities

Share the password-protected link only with confirmed guests for enhanced security.

You can set separate property manager contacts in your property settings:

• Edit your property
• Fill in "Property Manager Name" and "Property Manager Phone"
• These contacts will be shown to guests with password access
• Regular contact email/phone is shown to all visitors

The AI assistant acts as a local expert for your property area, providing guests with:

• Property-specific information and instructions
• Local recommendations and directions
• Answers to common questions
• Emergency contact information when needed

The AI is trained on your property data and local area knowledge to provide authentic, helpful responses.

Yes, you can influence the AI's behavior through:

• Custom welcome messages in your property settings
• Detailed property descriptions and instructions
• Adding specific local context in your property information

The AI adapts its personality to reflect the local culture and your property's unique character.

gr8 offers several subscription tiers:

• Free Plan: Limited properties and basic features
• Casual Renter: Perfect for hosts with a few properties
• Property Manager: Designed for professional managers
• Big Boss: Unlimited properties and premium features

Each plan includes different limits on properties, experiences, and advanced features.

If you exceed your plan limits:

• Properties beyond your limit become inactive (hidden from public)
• You can still edit and manage all properties
• Upgrade your plan to reactivate all properties
• No data is lost during deactivation

gr8 supports multiple media types:

• Images: Drag and drop or click to upload. Supports JPG, PNG formats
• Videos: Add YouTube video URLs for instructions
• Images are automatically optimized for web performance
• You can reorder images by dragging them

Yes! gr8 supports markdown formatting in:

• Property descriptions
• Experience descriptions
• Blog article content blocks

Use markdown to add bold text, lists, links, and other formatting to make your content more engaging.